Cleaning Area: Every minute, over 250 cubic feet of air passes through 15 pounds of Activated Carbon and over 60 square feet of True Medical Grade HEPA.
Filter Media: The Austin HealthMate Plus Filter is a 4 stage filtration system.
Stage 1 is a large particle pre-filter that removes particles easily seen by the naked eye (e.g. dust, hair and pet dander).
Stage 2 is a medium particle pre-filter that removes small to medium size particles (e.g. molds, spores and pollen).
Stage 3 is 15 pounds of Activated Coconut Shell Carbon and Zeolite impregnated with Potassium Iodide to remove chemicals, gases and odors (e.g. formaldehyde and ammonia).
Stage 4 is 60 feet of True Medical Grade HEPA to remove harmful micro-organisms (e.g. bacteria and viruses).
Filter Change: Austin Air filters are designed to last for an amazing 5-years, under normal residential use. If you feel that the filter needs to be changed within the 5 years Austin Air offers a 5-year pro-rated filter warranty, by far the most comprehensive in the industry. No more costly filter replacements every few months or even years.
Warranty: Austin has a 5-year prorate filter program. If the filter needs to replaced within 5-years Austin will prorate the cost of a new filter. This prorate is available only through Austin.
Return Policy: In the event the filter isn't working out for you, you may return it within 2 weeks of purchase. You must contact our Customer Service Department for a return authorization number. Complete the return form that was sent with your invoice. Be sure to include any materials you received, such as the instruction booklet, as well as any parts that may have come with the filter. All filters must be put in a separate box so that there are no shipping labels or writing on the original packaging. We suggest you insure the package and all return shipping charges are your responsibility. Upon its return, the filter will be inspected, and if it is in resellable condition we will credit you back less a 10% restocking fee.
In the event the filter is damaged or defective, please save all packing material and contact our Customer Service Department immediately for further instructions.