Why our customers love NEEDS!

Dear Dr. Jen I’m writing to express my sincere appreciation for the tremendous assistance I’ve received from Christine Carlson, CN the Wellness Educator at NEEDS. I’ve been chronically ill most of my adult life and it has been of inestimable value to be able to receive product information from someone knowledgeable about my condition—especially when most medical practitioners have been of so little help. Over the years, Christine has guided me through times of acute as well as chronic illness, and gradually, over the years, improvement has come. I owe Christine (and NEEDS) a debt of gratitude for the guidance and support I have received from her. Christine genuinely cares about NEEDS customers and is tireless in responding as quickly as possible to questions—even staying after hours to return our phone calls. I can’t praise Christine highly enough and wanted to commend her to you as an extremely valuable asset to your company. If it wasn’t for Christine Carlson, I wouldn’t be benefitting from products like Phosphatidylserine and Indolplex. I wouldn’t even know about them! Christine is not only a very knowledgeable nutritionist, she is also an extremely caring person.

With sincere appreciation,
Laurel Kolar

“I am a longtime NEEDs customer and Dr. Sherry Rogers customer. I want to commend your wonderful team. Specifically, I want to focus on the people I have been dealing with over the years. The first superstar is Joni St. Andrew [in Customer Service]. Please extend my appreciation for her ongoing excellence with customer accommodation, professional excellence, and knowledge about the details of the products that I want to purchase. Secondly for Christine Carlson [Wellness Educator], who is also an excellent asset in nutrition. She puts things into context and is also a very fine communicator and very knowledgeable. It is wonderful to have her on the team and she is a blessing. Jeff Cosentino in shipping is knowledgeable in packaging so I can buy more and spend more. I extend my gratitude to Jeff, and to Andy Fox [CEO], and to Cindy Walker [Customer Service Supervisor] and her entire team for being such a wonderful resource base (as well as your catalogs). It’s just a pleasure doing business with you. I am a very satisfied customer!”
~Laura R., Toronto

Yesterday afternoon, Thursday, February 21, 2014, at about same time, I placed a call to NEEDS to place an order. It was a happy day for me. A young, female person, named Robin, was the person to whom I spoke. It was a delightful experience. I enjoyed her courtesy, her cooperation and bright sense of humor. She handled everything with adeptness and skill. I’m a customer who, at my age, realize Life is Too Short. Let’s enjoy each day. And, wonder of wonders, I received my completed order in today’s mail. Not that’s good service. Keep the good times rolling, NEEDS.
Thank you.