TO PLACE AN ORDER
Orders are accepted by phone, mail or fax, or internet. Our well-trained Customer Service Representatives will take your phone orders and inquiries during our regular business hours.
When speaking to our Customer Service Representatives, please inquire about any current sale items.
After hours, our answering service is always available to record your order. The necessary information includes your name, address, phone number (customer number if available), the method of payment (for credit cards include the expiration date), the product code, size, and potency or strength. Invoices from prior orders are helpful because they contain your customer ID number and product numbers.
NEEDS accepts all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards. For non-internet orders a check or money order made payable to NEEDS mailed with your order is also acceptable payment. Orders can be sent Collection on Delivery (COD), but we must charge an additional $10.00 to pay for the carrier’s collection charge.
Orders originating outside the United States must be paid for by credit card or certified funds payable in US Dollars only.
SHIPPING METHODS & CHARGES
Our standard shipping and handling charge is $8.50 for United Parcel Service (UPS) ground shipments sent within the continental United States. ALL orders will be sent UPS unless otherwise requested. Please note: If you request your order to be sent U.S. Postal Service, it is not a service that can be tracked, and therefore, will be sent AT YOUR OWN RISK. We offer free UPS ground shipping on orders within the continental United States totaling $150.00 or more*. Shipping charges for overnight or expedited orders, environmental equipment (i.e. air & water filtration), international orders, and orders to Alaska and Hawaii will vary.
*Bulk or heavy items weighing over 4lbs, such as gallons, carry special handling fees. Please feel free and call 1-800-634-1380 to contact a customer service representative for exact delivery charges. Orders sent outside the continental United States reflect shipping and handling costs to the delivery point and DO NOT include duty or taxes.
TO REACH US
Nationwide Toll Free: 1-800-634-1380
OUTSIDE CONTINENTAL USA
Phone: (315) 671-6333
Fax: (315) 432-8059
HOURS OF OPERATION