Nutritional Ecological Environmental Delivery System

Policies

PAYMENT METHODS

NEEDS accepts all major credit cards (Visa, MasterCard, American Express, and Discover) and debit cards. For non-internet orders a check or money order made payable to NEEDS mailed with your order is also acceptable payment. Orders can be sent Collection on Delivery (COD), but we must charge an additional $10.00 to pay for the carrier’s collection charge.

Orders originating outside the United States must be paid for by credit card or certified funds payable in US Dollars only.

SHIPPING METHODS & CHARGES

Our standard shipping and handling charge is $8.50 for United Parcel Service (UPS) ground shipments sent within the continental United States. ALL orders will be sent UPS unless otherwise requested. Please note: If you request your order to be sent U.S. Postal Service, it is not a service that can be tracked, and therefore, will be sent AT YOUR OWN RISK. We offer free UPS ground shipping on orders within the continental United States totaling $150.00 or more*. Shipping charges for overnight or expedited orders, environmental equipment (i.e. air & water filtration), international orders, and orders to Alaska and Hawaii will vary.

*Bulk or heavy items weighing over 4 lbs, such as gallons, carry special handling fees. Please feel free to call 1-800-634-1380 and contact a customer service representative for exact delivery charges. Orders sent outside the continental United States reflect shipping and handling costs to the delivery point and DO NOT include duty or taxes.

CUSTOMS INFORMATION

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the customer’s responsibility; we have no control over these charges and cannot predict what they may be.

Customs policies vary from country to country; you should contact your local customs office for further information. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving any goods.

BACK ORDERS

We carry an extensive inventory; however, there are occasions when we may be temporarily out of stock of certain items or sizes. Normally, the out of stock items are expected to arrive within one or two days in which case we will hold the entire order until we can ship all items together in one parcel. In the event we expect a longer lead-time, we will only charge you for the items shipped at that time. Any remaining items will be shipped to you as soon as available and no extra shipping charge will be applied. We do not backorder outside the continental United States or items such as environmental equipment, domestics, personal care items, special orders, and books.

GUARANTEES, WARRANTIES & RETURNS

Your satisfaction is important to us. If there is a problem with your order or any of the products you receive from us, please let us know as soon as possible. Should you change your mind about keeping unopened and resellable product, you may return it within 30 days for a refund, credit, or exchange less a 10% restocking fee. Refrigerated products, cosmetics, and books are not returnable.

For all returns, you must call our Customer Service Dept. to get a Return Authorization Number.

Download NEEDS Return Authorization Form

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For Air & Water Purifier returns, please be sure that all materials are included with your machine such as the instruction booklet and any parts that may have come with the unit. Small unit must be put in a separate box so that there is no shipping label or writing on the original packaging.

Used machines, such as Water or Air Filters cannot be resold. If machines are returned for reasons other than warranty claims, the customer will be responsible for paying the cost of new replacement filters, if applicable.

If your package is damaged in transit, please bring this to the attention of the driver and save all packaging material and contact N.E.E.D.S. immediately.

DISCLAIMER

OUR PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
We have made extensive efforts to verify the accuracy of prices for all products listed on this site; however, there may be errors we did not detect, and we reserve the right to charge the correct price in such cases. We also have no control over price changes by manufacturers. We would be happy to provide current prices on specific items when you call in your order and will make every effort to provide corrected or updated information to our customers when it is requested.

N.E.E.D.S. IS PROUD TO SAY THAT WE DO NOT GIVE OR SELL ANY OF OUR CUSTOMERS’ INFORMATION TO ANY PERSON OR COMPANIES.