POLICIES & PROCEDURES
TO PLACE AN ORDER
Orders are accepted by phone, mail or fax, or internet. Our
well-trained Customer Service Representatives will take your phone orders and
inquiries during our regular business hours which are:
MONDAY THROUGH FRIDAY:
8 AM - 7 PM EST
SATURDAY: 9 AM - 5:30 PM EST
When speaking to our Customer Service Representatives, please
inquire about any current sale items.
After hours, our answering service is always available to record
your order. The necessary information includes your name, address, phone number
(customer number if available), the method of payment (for credit cards include
the expiration date), the product code, size, and potency or strength. Invoices
from prior orders are helpful because they contain your customer ID number and
product numbers.
TO REACH US:
Nationwide Toll Free: 1-800-634-1380
FAX: 1-800-295-NEED
Email needs@needs.com
OUTSIDE CONTINENTAL USA
Phone: (315) 671-6333
Fax: (315) 432-8059
PAYMENT METHODS
NEEDS accepts all major credit cards (Visa, MasterCard, American
Express, and Discover) and debit cards. For non internet orders a check or money
order made payable to NEEDS mailed with your order is also acceptable payment.
Orders can be sent Collection on Delivery (COD), but we must charge an additional
$10.00 to pay for the carrier’s collection charge.
Orders originating outside the United States must be paid for
by credit card or certified funds payable in US Dollars only.
SHIPPING METHODS & CHARGES
Our standard shipping and handling charge is $7.95 for United Parcel Service (UPS) ground shipments sent within the continental United States. ALL orders will be sent UPS unless otherwise requested. Please note: If you request your order to be sent U.S. Postal Service, it is not a service that can be tracked and therefore will be sent AT YOUR OWN RISK. We offer free UPS ground shipping on orders within the continental United States totaling $150.00 or more*. Shipping charges for overnight or expedited orders, environmental equipment (i.e. air & water filtration), international orders, and orders to Alaska and Hawaii will vary.
*Bulk or heavy items weighing over 4lbs, such as gallons, carry special handling fees. Please feel free and call 1-800-634-1380 to contact a customer service representative for exact delivery charges. Orders sent outside the continental United States reflect shipping and handling costs to the delivery point and DO NOT include duty or taxes.
CUSTOMS INFORMATION
You may be subject to import duties and taxes, which are levied
once the package reaches your country. Additional charges for customs clearance
are the customer’s responsibility; we have no control over these charges and
cannot predict what they may be.
Customs policies vary from country to country; you should contact
your local customs office for further information. You are considered the importer
of record and must comply with all laws and regulations of the country in which
you are receiving any goods.
BACK ORDERS
We carry an extensive stock, however there are occasions when
we may be temporarily out of stock of certain items or sizes. Normally, the
out of stock items are expected to arrive within one or two days in which case
we will hold the entire order until we can ship all items together in one parcel.
In the event we expect a longer leadtime, we will only charge you for the items
shipped at that time. Any remaining items will be shipped to you as soon as
available and no extra shipping charge will be applied. We do not backorder
outside the continental United States or items such as environmental equipment,
domestics, personal care items, special orders, books.
GUARANTEES, WARRANTIES & RETURNS
Your satisfaction is important to us. If there is a problem
with your order or any of the products you receive from us, please let us know
as soon as possible. Should you change your mind about keeping unopened and
resellable product, you may return it within 30 days for a refund, credit, or
exchange less a 10% restocking fee. Refrigerated products, cosmetics and books
are not returnable.
For all returns, you must call our Customer Service Dept. to
get a Return Authorization Number.
For Air & Water Purifier returns, please be sure that all materials
are included with your machine such as the instruction booklet and any parts
that may have come with the unit. Small unit must be put in a separate box so
that there is no shipping label or writing on the original packaging.
Used machines, such as Water or Air Filters cannot be resold.
If machines are returned for reasons other than warranty claims, the customer
will be responsible for paying the cost of new replacement filters, if applicable.
If your package is damaged in transit, please bring this to
the attention of the driver and save all packaging material and contact N.E.E.D.S.
immediately.
DISCLAIMER
OUR PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
We have made extensive efforts to verify the accuracy of prices for all products
listed on this site; however, there may be errors we did not detect, and we
reserve the right to charge the correct price in such cases. We also have no
control over price changes by manufacturers. We would be happy to provide current
prices on specific items when you call in your order and will make every effort
to provide corrected or updated information to our customers when it is requested.
N.E.E.D.S. IS PROUD TO SAY THAT WE DO NOT GIVE OR SELL ANY
OF OUR CUSTOMERS’ INFORMATION TO ANY PERSON OR COMPANIES.
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